1. Delivery time
Most orders will ship within 5-20 days of fulfillment depending on your location in the US or internationally. All shipping times occur after our 1-3 day processing time.
Our standard shipping days are Monday through Friday, excluding weekends and holidays.
2. Delay
If delays occur, whether due to supply chain issues or other external factors, please allow up to 4 weeks for your shipment.
This may sound annoying but this is normal for delays in the industry. However, these events occur rarely.
We are unable to refund orders during this time if they have been placed with our suppliers and fulfillment services. We have many facilities we work with and once an order request is submitted, it is followed through to completion.
3. Place of delivery
We currently ship to locations in the United States.
If you live outside of these areas and would like to order something, please contact our customer service team to find out if we can send something to your delivery location. .
We currently ship to locations in Canada and the United States.
If you live outside these areas and would like to order something, please contact our customer service team to find out if we can send something to you.
4. Theft or Lost Packages
Packages that have been marked as delivered by the carrier and then are lost or stolen are not the responsibility of Figureskatingstore.store. If you experience such a problem, do get in touch with the carrier immediately to ask where the shipment is.
5. International shipping
Once the package reaches the destination country, import taxes, customs duties and related customs fees may be charged. The specific destination customs authority sets these fees.
The recipient is responsible for paying these fees and taxes; This website will not do so. Please contact your regional customs office for more information on fees.
6. Questions about shipping
If you have any questions about the status of your shipment, please contact our customer support team at:
- Email: [email protected]
- Phone number: +1 562-286-2356
- Address business: 636 Octavia St, San Francisco, CA 94102, USA
By placing an order through our website, you agree to comply with and be bound by this Shipping Policy. If you do not agree with any part of this policy, please do not purchase through our website.
We reserve the right to update or modify this Shipping Policy at any time without prior notice. Any changes will be effective immediately upon posting on this page. It is your responsibility to periodically review this policy to stay informed of any updates.